FAQs

 WHAT IS THE DELIVERY TIME?

1-5 business days, your order will be shipped as soon as possible. If you can't wait to get your piece you can always choose express shipping in the checkout.

IF I HAVE A SPECIFIC QUESTION, WHERE CAN I TURN? 

Feel free to contact us on info@juliaidas.com. 

CAN I RETURN THE ITEMS IF I AM NOT SATISFIED?

Yes, as long as the piece is unworn it can be returned, and shall be so within 14 days after receiving it. If you need any additional information about returning any items, please contact us on info@juliaidas.com.

WHAT IF MY PIECE IS BROKEN OR BREAKS?

We always make sure that our jewelry are sent in an excellent condition. If your piece would break during the shipping we need you to send a picture of it, as well as of the package. The same applies if your piece breaks while wearing it. Please feel free contact us for more information. 

WHAT MATERIALS DO YOU WORK WITH?

The materials can vary depending on the model and the type of jewelry. All our pearl jewelry are made with real freshwater pearls. What is good to know is that every freshwater pearl is unique, meaning that it can differ in color and shape. Apart from the fresh water pearls, we use seed beads. On an additional note, all pieces are nickel free. 

CARE INSTRUCTIONS 

To keep your jewelry in a good condition we recommend you to avoid showering, sleep and/or bath with your jewelry. 

DO YOU WORK WITH SOCIAL MEDIA COLLABORATIONS?

Sometimes, if you feel that we would make a great team, you can always contact us for more information.

INFO@JULIAIDAS.COM